STAYING SAFE AT AMELIA TRUST FARM We are back open to visitors for two-hour Farm visits. Here’s important information you need to know before visiting: As we all get used to the new normal, your visit to Amelia Trust Farm will feel a little different but it’s great that you’ll be able to visit and enjoy our animals and we thank you for your understanding and continued support during this time. We’ve put lots of measures in place in order to keep you, our staff and our volunteers safe. We are following the Welsh Government advice and staying on top of changes as and when they are introduced. If you have any concerns regarding your safety whilst at the Farm, please speak to a member of staff or email us at [email protected] or call 01446 782030. Our bat crawl is currently closed but there’s still lots do and see at Amelia Trust Farm! Good to Go We are very pleased to announce that we have been awarded our ‘Good To Go’ certificate. Click here for more information. Pre-booking Pre-booking is essential for your visit to the Farm. We need to monitor the numbers on site to keep everyone safe including you, our staff, and our volunteers. We have 15-minute slots with 12 visitors allowed in each slot. If you are trying to book tickets and the numbers keep going back to a particular number, that is the amount of people we can fit in for that time slot (because they have been booked up!). If we are sold out on the website for any time slot, then we cannot accept any extra bookings over the phone. Children over the age of 12 months old MUST have a ticket. This includes entrance to the Farm, a free activity sheet, two-hour visit, and free parking. Carers must also have a ticket whilst we continue to work hard to monitor numbers. If you are a Friend of The Farm, we ask that you email us or call the number below to let us know when you will be visiting in advance. If you are interested in becoming a Friend of The Farm, visit this page for more information. We are all in this together and we ask you kindly to cooperate with us whilst we get used to the ‘new norm’. If you have not already booked your tickets, click here or call us on 01446 782046. Test, Trace and Protect Scheme To help reduce the risk of a local outbreak of Coronavirus, we’re taking contact details for all visitors as well as recording your arrival time. We ask that you arrive on time and if you are running late then please call us to let us know. If you turn up on the day without pre-booked tickets, contact details will be required. In line with the Welsh Government advice, we will keep details for 21 days and we will share them with Public Health Wales if requested for the purpose of contact tracing. This information will be handled in accordance with our standard GDPR rules and not used for any purpose other than for test, trace and protect. Transferring and refund of tickets Visits will go ahead in the rain; no refunds or credits will be given if the weather is poor unless we decide it is unsafe to open. We cannot allow transfers of tickets due to safety reasons and monitoring bookings. If it is necessary to transfer the tickets i.e. you are showing Coronavirus symptoms, then please call us to arrange this. Café The café is open for take away only. When possible, please use your card to pay. Our Superhero’s trail sheets are available to buy for £2.50 but this will be cash only payment. You can also purchase our Free Range eggs from the café for £1.80 per box but hurry – once they’re gone, they’re gone! Handwashing facilities and toilets We have handwashing facilities available for your use which are being cleaned regularly. We also have hand sanitizer available to use on arrival at the Welcome Shelter. The toilet facilities are available to use but we are operating on a one-in, one-out system. Toilets are also being cleaned and disinfected regularly throughout the day. Paws off! Please try to avoid touching the gates around the Farm. Keep your distance from the ferrets – they can get unwell from Coronavirus so this is why they have been gated off. Please be aware of staff with wheelbarrows and please keep your distance to allow staff to pass. Keep your distance and follow the one-way system Please keep your distance from others whilst at the Farm and maintain the social distancing measurements that have been put in place by the Welsh Government. We have a clear one-way system in place – please follow the white arrows on the floor down to the red brickyard – from here you will see signs for our ‘Animal Trail’ and to our woodland walk along the Gnome and Fairy Trail. The one-way system has been put in place for the safety of our visitors, staff and volunteers so please respect this.