Equal Opportunities
Amelia Trust Farm is committed to its Equal Opportunities Policy.
Welsh Language
The Amelia Trust Farm has adopted the principle that in the conduct of its business it will treat the English and Welsh languages on the basis of equality. We believe that offering services which respect an individual’s choice of language can make a significant difference to the experience of the individual. We wish to encourage people who have dealings with Amelia Trust Farm to feel comfortable using their preferred language. We will provide our services bilingually wherever it is practical and appropriate.
Written communication
Amelia Trust Farm welcomes written correspondence in English and Welsh.
All letters received in Welsh will be answered in Welsh wherever reasonable and practical.
We will endeavour to ensure that all correspondence in Welsh receives attention within the same timescale as correspondence in English.
Standard letters will be bilingual wherever it is suitable, reasonable and practical.
Telephone communications
People are welcome to speak English or Welsh in dealing with Amelia Trust Farm over the phone. If a member of staff is unable to provide a bilingual service, they will explain the situation to the individual and offer a Welsh language service from another volunteer/member of staff. If no Welsh speakers are available the caller may choose to have a Welsh speaker phone them back; submit the request in writing (hard copy/e-mail); or continue the conversation in English.
Amelia Trust Farm will provide an internal directory of Welsh speakers in the organisation to whom calls may be transferred. Following a telephone conversation in Welsh, all subsequent communications, whether written or verbal, will be in Welsh or bilingually at the request of the caller wherever suitable, reasonable and practical.
Face-to face communications
Amelia Trust Farm has undertaken to ensure that those who wish to have face-to-face contact with a Welsh-speaking member of staff/volunteer will be able to do so. This may not be possible at all times, but we will encourage and train Welsh-speaking staff/volunteers to make the most of their skills in order to offer as full a service as possible.
Public meetings and events
We will measure the need for simultaneous translation facilities by requesting delegates to indicate if they wish to communicate in Welsh then we will arrange simultaneous translation. If there are no available resources to arrange a translator, Welsh-speaking staff members/volunteers will translate questions. Badges denoting Welsh speakers will be worn to show which members of staff or volunteers speak Welsh.
Corporate identity
The corporate identity of Amelia Trust Farm will be completely bilingual including the name of the organisation, its address and logo and it will be visible on all headed paper, publications, premises etc. Both languages will be equal in terms of size, format, quality, clarity and prominence.
Data Protection
Amelia Trust Farm complies with the following data protection principles:
- Data must be processed fairly and lawfully
- Data must only be used for specified purposes
- Data must be adequate, relevant and not excessive
- Data must be accurate and up to date
- Data must not be kept longer than necessary
- Data must only be processed in accordance with the rights of Data Subjects (A Data Subject is an individual who is the subject of personal data)
- Data must be held securely
Safeguarding
Safeguarding the welfare of the young people and other vulnerable individuals who benefit from the charitable work of Amelia Trust Farm is a top priority. For further information please refer to our Safeguarding Policy Statement.
Privacy Policy
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the General Data Protection Regulation (EU) 2016/679 (GDPR) and any subsequent UK data protection legislation the data controller for data that we collect from you is Amelia Methodist Trust Company Limited, Five Mile Lane, Barry CF62 3AS.
Who we are
Amelia Methodist Trust Company Limited is a registered charity (Charity No: 1053468; Company: 02541591) known as Amelia Trust Farm.
Registered office:
Amelia Trust Farm
Five Mile Lane
Barry
CF62 3AS
Overview
Information about how we use your information is set out in this Privacy Policy. The Privacy Policy covers:
- The information that the Amelia Trust Farm collects
- How the Amelia Trust Farm uses your information
- With whom your information may be shared
- How to access, correct or delete your information
- Changes to the Privacy Policy
The Amelia Trust Farm may obtain personal information from you when, for example, you complete any online forms, register with the Amelia Trust Farm for a mailing list, apply to become a volunteer or make a donation. The term “personal information” in this policy refers to any information that enables us to identify you. The types of personal information that The Amelia Trust Farm collects may include:
- your title, name and address;
- your contact details;
- any information you provide to us so that we can process an application or enquiry;
- any information you provide to us when you participate in contests or promotional offers.
In some limited circumstances, the personal information that The Amelia Trust Farm collects may include information that is considered “sensitive data”. This may include personal information regarding racial or ethnic origins, political opinions, religious beliefs, health and also information concerning criminal offences.
By providing us with personal information, you consent to the collection and use of this information in accordance with this privacy policy.
If you are under 14 you should ask permission of a parent or guardian before sending personal or sensitive information to anyone online.
2. How the Amelia Trust Farm uses your information
If you have indicated that you are interested in hiring our facilities, becoming a volunteer or making a donation, we will use your information to process your donation/application/enquiry.
Occasionally we may ask you if we can add your details to our database so that we can provide you with information about the work of the Amelia Trust Farm. We will only contact you with this information if you say that we can do so. If you would prefer not to receive this information you can always contact us as described at the end of this Policy or by following the “unsubscribe” instructions contained in the communications that you receive.
3. With whom The Amelia Trust Farm may share your information
From time to time we may allow other people and organisations to use information we hold about you to: (a) if we have been asked to provide information for legal or regulatory purposes; or (b) as part of current or future legal proceedings.
In addition, so that we can process donations and other transactions by Direct Debit or Credit Card you will be directed to the secure website of one of our partner companies: Stripe handle all one-off payments such as donations and tickets and GoCardless manage all Direct Debit payments.
4. How to access, correct or delete your information
If your contact details change, or if you believe that the information that the Amelia Trust Farm holds about you is out of date or inaccurate, please get in touch with us and provide us with the correct details.
If you do not want to receive any further information about the Amelia Trust Farm and would like us to remove your name from our mailing list, please contact us to let us know.
Please address all your requests to general@ameliatrust.org.uk, Amelia Trust Farm, Five Mile Lane, Barry, Vale of Glamorgan, CF62 3AS. To help us locate any personal information about you (or in case we need to get in touch with you to obtain further information to help us locate your records) please include your full name, address and telephone number with your request.
5. Changes to this Policy
We update this policy sometimes. If we make important changes, like how we use your personal information, we’ll let you know. If you don’t agree to the changes, then you can always ask us to delete your information.
Contact us
If you have any queries about this Policy or any complaints with regard to the administration of the Policy please contact us by email at: general@ameliatrust.org.uk or by sending a letter to: The Director, The Amelia Trust Farm, 5 Mile Lane, Barry. CF62 3AS.
Terms & Conditions
Access to and use of this website is provided by the Amelia Trust Farm subject to these terms and conditions.
1. Creating a User Profile
We may allow you to create a user profile on our website so that each time you visit us we can provide you with a more personalised experience. We may hold the information you provide us (e.g. when you create a user profile or agree to subscribe to our website) on our databases. By creating a user profile on our website you are agreeing that we may use your personal information in this way. You will have the opportunity to view, update or remove any personal information that you have provided to us by amending your user profile online. You will also have the option to cancel your subscription to our website
2. Security
No data transmission over the Internet can be guaranteed to be 100% secure. Therefore the Amelia Trust Farm cannot guarantee that personal or sensitive information remains confidential during transmission over the Internet. All e-mails sent to The Amelia Trust Farm will be monitored and checked to ensure our systems operate effectively.
The personal information we collect from you online is stored by us on databases protected through access controls, firewall technology and other appropriate security measures. However, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damage or liability relating to such incidents.
3. Links to and from the Amelia Trust Farm Site
The Amelia Trust Farm cannot take any responsibility and makes no warranties, representations or undertakings about the content of any other website accessed by hypertext link. The Amelia Trust Farm has no control over the availability of the linked pages.
If you click on a link found on our website or on any other website you can check the location bar within your browser to find out whether you have been linked to a different website.
4. Donations, Direct Debit and Credit Card Transactions
In order to process donations and other transactions by Direct Debit or Credit Card you will be put through to the website of one of our partner companies: Stripe handle all one-off payments such as donations and tickets and GoCardless manage all Direct Debit payments. Credit card and bank detail information are not retained on our web servers. Our partner companies who process donations and other transactions use encryption and other security features.
If you are under 18 and use this website for information about fundraising or supporting the Amelia Trust Farm, please let an adult know.
5. Disclaimer
Although every reasonable effort has been made to ensure that the information on this website is accurate at the time of publication, visitors who use this website and rely on any information do so at their own risk. The Amelia Trust Farm does not warrant its accuracy and disclaims any liability to any third party anywhere in the world for any injury, damage, loss or inconvenience arising as a consequence of any use of or the inability to use any information on this website to the fullest extent permitted at law.
6. Copyright
The name Amelia Trust Farm and all Amelia Trust Farm logos, slogans, programme names and designs are the trademarks, service marks, trade names and design rights of the Amelia Trust Farm and cannot be reproduced without the prior written consent of Amelia Trust Farm. Where the names, logos and trademarks of third parties are displayed these are used with the permission of the owners. Copyright in the material contained on this website is owned by Amelia Trust Farm or its content suppliers or licensors, as applicable.
Nothing contained herein shall be construed as conferring any licence by Amelia Trust Farm to use any material displayed. Permission to reproduce any material on this website must be obtained from the copyright holder concerned.
The Amelia Trust Farm endeavours to ensure that the information on this website is correct but does not accept any liability for error or omission.
Any questions regarding this website should be sent to the Director (general@ameliatrust.org.uk).
7. Jurisdiction
These terms and conditions shall be governed and construed in accordance with the laws of England and Wales and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Complaints
If you have a complaint that has not been resolved, please complete our Complaints Form.
